How Procter & Gamble learnt from its failure

May 2, 2019

At the inaugural Design Education Summit, Chan Weixuan, Head of Open Innovation at Procter & Gamble (P&G) Singapore shares what her team learnt after launching a product that failed to meet expectations.


In Weixuan’s first year at P&G, the team in Olay, a signature skincare line at P&G, made the wrong business assumptions about their product and customers. But she did not have enough courage to challenge the assumptions made. Eventually, the business solution created was unable to meet the expectations. In this talk, she shares what insights she gained, including the need to correctly define the problem first before assuming what it was.


The Design Education Summit was presented by DesignSingapore Council and organised in partnership with the SUTD-MIT International Design Centre (IDC) based at the Singapore University of Technology and Design (SUTD).


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