ABOUT THE DESIGNER
Chan Wai Lim and Yong Khang Chian are the main players behind the design team for the Dell Inspiron 23 All-In-One (AIO) PC. Wai Lim is senior industrial designer and Khang Chian is user experience designer. Together, they lead the design team from Dell’s Singapore-based Experience Design Group, for this project.
Khang Chian has over 10 years of design experience in consumer and commercial products. By combining his expertise in human factors, ergonomics and interface design for both software and hardware, he has designed and developed the best-in-class human interfaces for products including the Dell XPS AIO PCs, UltraSharp Displays, S-series Touch Displays, Ultra Mobile Projector and Mobile Mouse. His passion for design has translated into numerous international awards, including the International Design Excellence Award, Good Design Award, iF Design Award and Red Dot Design Awards.
Wai Lim was born in Singapore and graduated with a Diploma in Industrial and Product Design from Temasek Polytechnic, in 1999. She has worked with design consultancy Design Exchange and G.E Fitch, before joining the Dell experience design Group. her works have won awards such as Red Dot Design Awards, iF Design Award, Good Design award, Best of ceS, innovation award as well as recognition from the Singapore Furniture Industries Council.
In the Dell collaboration, Wai Lim is the product designer and Khang Chian is the user experience designer. The teamwork is formidable because they bring to the project different perspectives and expertise. Although technology and content are their core businesses, they also have consideration for design such as usability, branding, packaging and product photography. Good user experience is the added value they aim to give to the consumer. A big part of their design process is understanding the user as well as the market. Research becomes an important component of their work. The team works closely with focus groups. They survey and track the usage of products as well as experiences in the workspace. They listen to users’ pain points in the computing environment and pick out the changing needs, usage and behaviour. The drive for the Dell Inspiron 23: AIO PC was clear from the outset. The team understood what the consumer wanted and expected. They worked on pushing the boundaries of a touch-screen monitor that can be positioned as a standing unit as well as a tablet. A few breakthroughs came from the emphasis on user experience. Moving the brain of the unit to the foot kept the screen slim, adjustable and flexible.
Next, they value-added with design. They aimed for the smallest possible footprint in order to create a clutter-free worktop. They pushed for the connecting arm to fold flat, so that the unit can offer the widest possible adjustable range. They even made the arm modular and adaptable, so that it is possible to upgrade the components, such as a bigger screen size. The compactness of the folding is so successful, flat-shipping is now savings made possible by design. They overcame constraints and found innovative ways to achieve their goal to offer what the user desires.
Chan Wai Lim’s advice for emerging designers:
“When you hit a wall, don’t give up easily. It is there for a reason: to let you prove how badly you want to get to your destination.”