Melisa has come a long way from her early days of painting and drawing. Now, she manages a team of researchers and designers in creating end-to-end user experiences, and ensures that her stakeholders understand the value of design in measurable ways.
Senior UX Designer. Melisa Chan, Government Technology Agency, Singapore.
“The Skills Framework showcases possibilities for design roles in areas like business and technology, as the industry has changed much in recent years.”
From a young age, Melisa knew she wanted to be a designer. Growing up, she pursued her passion in painting and drawing, and soon learnt that there are many types of design that required vastly different training and technical sensitivities. Though originally trained in interior architecture, Melisa most recently found a home for her skillset and domain experience in the practice of Design Thinking, Service Design and Experience Design.
In her current role as a Senior UX Designer, Melisa works in a multi-disciplinary team of designers, researchers and strategists. She currently leads a team of researchers and designers on a project in the areas of education and learning with technology. She also weighs in on the designers’ wellbeing, both in terms of honing their professional practice, and creating a culture in which they feel proud to be a part of.
Melisa reckons that her biggest challenge at work is managing and changing the mindsets of project stakeholders - such as management teams and executives in-charge of projects, in particular, convincing them that there are better ways of doing something. In her view, design is a service that serves many masters - not only their clients but also end users. She takes pains to prove the value of design to her stakeholders, often ensuring its impact is as measurable and visible as possible, in ways that are relevant.
To be successful in her job, Melisa notes that it’s imperative to have an inquisitive mind and an urge to question the status quo. Having a genuine optimism that design can ‘make lives better’ and grit – the ability to thrive in adversity – are also key to success.